RST Pty Ltd is committed to implement effective grievance procedures that are managed quickly, avoiding blame and undue investigation so that positive outcomes and good relationships are re-established. Confidentiality will be maintained to protect all parties and involve a minimum number of people. The following policies and procedures are implemented and guidelines are available from RST Pty Ltd.

• Complaints and Appeals: Guidelines for Students and Staff – 'Policy RST 14'.
• Sexual Harassment Complaint Resolution; for students or staff who believe they have been sexually harassed – 'Policy RST 7'.

These policies ensure students and staff are protected from victimisation with fair dealing and no bias principles applied. In the first instance you should contact your lecturer. If your lecturer is unable to advise you or resolve the issue, contact the RST Pty Ltd office.

Code of Behaviour

We value and respect, differences, tolerance and co-operation. All students, staff and visitors are expected to behave in a considerate and courteous manner. We provide high quality education and encourage students to strive for excellence. Unacceptable behaviour can hinder the progress of others. Suspension or expulsion may result if conduct interferes with:

• RST Pty Ltd property;
• Staff safety or their ability to perform their duties;
• Student safety and their ability to benefit from instruction.

If you feel your grievance has not been appropriately handled please contact the National Training Complaints hotline 1800 000 671

Please phone 8835 1362 or email rstb@bigpond.com if you require a copy of these policies.